Frequently Asked Questions

Is my registration information secure?

Yes. Your personal information will not be shared with any third party. Your personal information and email address will not be shared with any third party. Learn more.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express and Discover. If you wish to pay using a personal check or money order click here for our online form. Learn more.

What if I need to take both Child Abuse Prevention and School Prevention courses. How do I do that?

You can pay for both courses at the same time, and you will receive a 10% discount. Simply click here to register for both courses and begin immediately.

Do I have to complete the course in one session?

No. Log on and off as many times as you wish. The timer feature keeps track of the total time spent on each course. You may take as long as you wish to complete the course.

The exam timer isn’t moving. What can I do?

Sometimes when you are taking a course, you might notice that the timer isn’t progressing. Don’t worry – this is usually due to various web browser settings. Just log out and log back into your account. If the timer still isn’t moving, log out, clear your cache, then log back in.

How do I submit my certificate electronically?

If you selected the electronic submission option, simply click on the big red box located after the workshop completion and fill out the form completely. Your certificate will then be submitted automatically.

How long after electronic submission will the state see that I completed a course?

WorkshopsExpress uploads the data from completed forms for electronic submission on a daily basis. As long as the information provided in the form 100% exactly matches your information with the state’s records, you should see your completion reflected by the state within 3-4 business days.

Do I have to send a paper certificate if I completed the electronic form?

No. Sending a paper certificate is not necessary if you selected the electronic submission option.

What is your refund policy?

We cannot offer refunds on completed courses or courses that are in progress.

What if I step away from my computer? Will I still be logged on?

You will automatically be logged off of your course after 20 minutes of inactivity. WorkshopsExpress feels very strongly about the content of these courses and encourages each user to fully read each course.

Is there an exam after the completion of the test?

Yes. There is a multiple choice test at the completion of the course.

What if I fail the test?

You must receive a grade of 70% or higher. However, you may take the test as many times as you need to pass.

When do I receive my certificate?

You can print your own certificate as soon as you complete the course. If you are taking the Child Abuse, School Violence, Autism or DASA workshop, your certificate will be electronically submitted to your NYS TEACH account.

Can I look at the test and then go back to the workshop? Can I complete the test later?

Of course! The test can be taken as many times as necessary, so feel free to look it over and return to the workshop. You will be able to access the test again when you are ready.

Can I get a book or other materials sent to me?

All of WorkshopExpress’s courses are online – there’s no need for anything except for your computer and some spare time to complete the courses!

What courses do I need for my NYS Level 1 certificate? What do I need to become a paraprofessional?

To qualify for certification, the Child Abuse Prevention Online Workshop and School Violence Prevention Workshop are required.

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At Workshops Express, we believe there is a better way to take your required continuing education workshops.

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